Our hours of service are Monday-Friday/9:00AM-7:00PM (MST).

Our return order processing time is 1-3 business days.

Orders placed after 7:00 pm on Friday will be processed by 9:00 am the following Monday.

Orders are not processed on weekends.

We apologize if it times out. You can email [email protected].

We will give you priority processing.

1. How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

Cancellation is supported within 30 minutes, you can cancel the order in the order details.

Payment will be fully refunded to your payment account within 1-2 business days after the order is cancelled.

The exact refund time depends on your payment method.

2. Return validity period

Our returns and exchanges are valid until 7 natural days after the arrival of the Sports Glasses Lanyard.

If more than 7 natural days have passed since you received the Sports Glasses Lanyard, we will not be able to provide you with a return or exchange.

Brand new products purchased at Eyelanyard.com do not affect secondary sales.

Within the validity period of the return, you can contact the customer service to negotiate a refund (The Sports Glasses Lanyard is damaged due to human and external reasons, and returns and exchanges are not accepted).

3. How to return

To return or exchange the Sports Glasses Lanyard product, please contact us at [email protected] within 7 natural days of receiving the Sports Glasses Lanyard, we will prioritize your order. Returns of Sports Glasses Lanyard products are subject to the following conditions.

(1) Sports Glasses Lanyard products support returns and exchanges within 7 natural days.

(2)You can only return Sports Glasses Lanyard products purchased online at Eyelanyard.com.

(3) Sports Glasses Lanyard products must be consistent with the shipping list included in the order.

(4) Please return Sports Glasses Lanyard products in a clean and undamaged condition. (For example, the product is intact,  no breakage, and no stains on the product).

(5) Sports Glasses Lanyard products are well packaged. The packing carton is not waterlogged and not broken.

Please send the Sports Glasses Lanyard product in its original packaging to 3006 Valmont Rd, Boulder, Colorado.

After the courier is sent, please send a return notification email to [email protected] and provide the following information.

(1) Name of courier company

(2) Tracking number

4. About back goods freight and re-listing fees

(1) If a return is requested due to a product quality issue (such as broken, stained, etc.) with Sports Glasses Lanyard, shipping costs will be the responsibility of Eyelanyard.com.

(2) If returned for personal reasons ( such as do not like, do not want, etc.), the return shipping cost will be borne by the customer.

We do not charge re-listing fees.

5. Return packaging issues

Please return in original packaging.

Eyelanyard.com is not responsible for collision damage caused by unused original boxes during shipping.

6. How to get a refund?

Once the returned Sports Glasses Lanyard arrives at Eyelanyard.com’s warehouse and is successfully inspected, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days.

7. Delayed or lost refunds

If you haven’t received your refund after 2 business days, please check your payment account again first.

Then contact your account company and it may take some time for your refund to be officially issued.

If you’ve done all of this and haven’t received your refund 2 business days after our refund, please contact us: [email protected].